Privacy Policy

Who we are
S | Luxury Locks is a small hair-extension studio operated by Steph from a private home salon. You can contact the business by phone on 0403 267 923, by email at Stephanieambrosini2@gmail.com, or through Instagram @s_luxurylocks.

Information collected
S | Luxury Locks may collect your name, phone number, email address, preferred contact method, service interest, appointment details, hair goals, relevant hair history, photographs you choose to provide, and messages exchanged with the business.

How collected
Information may be collected through the website enquiry form, Instagram messages, text messages, phone calls, email, consultation conversations, appointment records, and client photographs taken or supplied in connection with your service.

Why used
Your information is used to respond to enquiries, assess service suitability, manage appointments, provide hair-extension services, maintain client records, process deposits or balances where relevant, provide aftercare guidance, and communicate about your booking or products.

Client photographs
Client photographs may be used to document colour, length, extension placement, maintenance needs, and results. Photos will only be used for marketing or social media where appropriate consent has been given.

Storage/providers including Framer
Information submitted through this website may be processed and stored by Framer and any connected form or hosting services used to operate the site. Steph may also store information in business email, phone messages, Instagram, appointment records, and other reasonable small-business tools.

Disclosure
S | Luxury Locks does not sell personal information. Information may be shared only where needed to operate the business, comply with law, use website or technology providers, obtain professional advice, or protect the business and clients.

Security/retention
Reasonable steps are taken to keep client information secure and only retain it for as long as needed for business, legal, tax, insurance, dispute-resolution, and client-care purposes.

Access/correction
You may ask to access or correct personal information held about you by contacting Steph using the business contact details above.

Questions/complaints
If you have questions or concerns about privacy, contact S | Luxury Locks first so Steph can review and respond.

Updates
This privacy information may be updated from time to time. The version on this page applies from the date it is published.